Anonymous
map-marker Wesley Chapel, Florida

Hudson' s We were VERY happy!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hudsons Furniture - Hudson' s  We were VERY happy!

I was really impressed with the service we got at Hudson's...North Tampa store. We didn't know what we wanted to do with the house we bought but we had a great sales girl ,Cindy, who took a lot of time with us..gave us some amazing ideas..We ran with it!

We bought a couple pieces at first..had no problems with the delivery..The delivery guys were on time, quick, were careful..

We have 4 more rooms to decorate...and we know where we will be going!

We went to iKea , Rroms to Go and couple other stores..We liked the quality at Hudsons much better and Cindy worked with us on a price..

So made for a great buying experience!

View full review
Pros:
  • Personalized service
  • Ideas given by cindy helped us decide
  • Delivered on time as promised
Reason of review:
Good customer service
Anonymous
map-marker Orlando, Florida

Nightstand Review from Orlando, Florida

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased extended warranty for $100 and now my claim was denied because the furniture has a little bit of bubbling on top, meanwhile my drawer is broken and they won't even fix that. I think it's bad business for Hudsons to sell an extended warranty that won't even cover anything. I am very upset with Hudsons and Uniters. It took almost 2 months just to get through process of filing claim and getting technician out . Who did nothing but take the same photos I uploaded to website. I will be filing complaints with BBB if this is not resolved and posting bad reviews
View full review
Reason of review:
Warranty issue
1 comment
Guest

I asked about this before I made my last purchase there and was told they do not use Uniters anymore do to these problem. I also found out American Signature used to have them also

Anonymous
map-marker Deerfield Beach, Florida

Short Review on April&nbs-04:00;06,&nbs-04:00;2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DO NOT buy From Hudsons!!! You are better off burning your money. My couch thats two years old has fallen apart and Hudsons will do nothing! The warranty is a joke and a waste!
View full review
Reason of review:
Warranty issue
Jaylene Szq
map-marker Ormond Beach, Florida

You have got to be kidding me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
So, this is my second review. We purchased a bedroom set on December 17, which were told we would have it before Christmas and didn't. But, we weren't even that upset about not getting it that soon, rather than being lied to for the sale. We got the delivery about a week after Christmas which was fine, but the two nightstands were on back order. Again, was never told that upfront! About a week ago Deborah (the sales associate) said they would LOAN us a couple nightstands because they had no idea when ours were due in. We don't want loaners, we want the rest of the bedroom set we paid over $4000 for!!! Here it is over a month later only to be told by the 1-800 customer service rep (NOT DEBORAH), that our order isn't expected until APRIL 4TH!! Seriously??? Almost 4 months for our *** furniture! If the Ormond beach store would've told us they had no *** idea when our furniture would arrive, we certainly would NOT have done business with them. This is the absolute WORST experience we have ever had with a furniture store. I am livid!! They should not be allowed to get away with this poor service! I considered a full refund, and then a refund for the nightstands but it's a whole set!! They match! UGH....
View full review
Pros:
  • Furniture
Cons:
  • Delivery issues
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

Hi, my name is Noah Erickson and I would first of like to apologies to you about your experience with us at Hudsons Furniture. I would love to try to rectify the situation with you if given the opportunity. Please contact me at nerickson@***.com and lets see if we can come up with a solution.

Hussam Otq
map-marker Winter Garden, Florida

DEFECTIVE COUCH-HORRIBLE WARRANTY

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Purchased a couch 6 months ago and Hudson's is refusing to take their defective couch back and give me my money. I regret buying anything from this store.

I have spent over $5000 on furniture there and i regret it. BEWARE! DO NOT give them your money. They sell you a warranty that they REFUSE to honor.

They sent a tech here who told me that he does see where the couch was sinking but wrote a report that he doesn't see an issue with the couch. I am dissappointed in how Hudson's treat their customers.

View full review
Reason of review:
Damaged or defective
1 comment
Guest

Hi, my name is Noah Erickson and I am with Hudsons corporate. I've read your review and would like to try to resolve this ongoing issue with your purchase from us.

Please contact me at nerickson@***.com for some resolution to this matter.

Jaylene Szq
map-marker Ormond Beach, Florida

Never again. Waiting too long for purchase.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We purchased a bedroom set from the Ormond beach store. We were told we should get the furniture before Christmas(2 weeks from purchase) , and of course that didn't happen. Then my husband spoke with the manager who backed up the salesperson saying he heard her say we wouldn't get it by then, which was a flat out lie. He wasn't even with us and the sales associate the whole time we were handling our purchase, except to discuss a mattress and a table. So we finally received our furniture a week after Christmas only to be told that our 2 end tables are on back order. Well, here we are going on 5 weeks with no end tables. Basically, they told us what we wanted to hear to get the sale. Horrible. If I had known it would be this long, we absolutely would've gone to another store. I will be sure to let everyone know about our experience!! Commission check has probably been recieved and spent and we still don't have all of our furniture.
View full review
Pros:
  • Man who delivered furniture was nice and professional
Cons:
  • Time it takes to get furniture
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Guest

Hi, my name is Noah Erickson and I would first of like to apologies to you about your experience with us at Hudsons Furniture. I would love to try to rectify the situation with you if given the opportunity. Please contact me at nerickson@***.com and lets see if we can come up with a solution.

Anonymous
map-marker Fort Lauderdale, Florida

Hudsons Furniture - Delivery Service Review from Fort Lauderdale, Florida

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Never buy furniture from Hudson. Nice people at the store to sucker you in followed by incompitant delivery and customer service, and poor quality product.

The mattress we got was so warped after 6 months that we stopped sleeping on it. Originally they said they would refund us.

But after several days of phone calls and missed deliveries they changed their mind. I will never shop there again and i caution others to do the same.

View full review
Reason of review:
Poor customer service
2 comments
Guest

My name is Noah Erickson and I am the regional manager for Hudsons Furniture. Please contact me at nerickson@***.com as I would appreciate the opportunity to speak to you about this experience you had with us. We strive for great customer service as we take all and every complaint very seriously.

Guest

Hi, my name is Noah Erickson and I would first of like to apologies to you about your experience with us at Hudsons Furniture. I would love to try to rectify the situation with you if given the opportunity. Please contact me at nerickson@***.com and lets see if we can come up with a solution.

View more comments (1)
Anonymous
map-marker Valrico, Florida

They tell you whatever it takes to make the sale.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Purchased a sofa. Was told it would be delivered in two weeks.

four weeks later, no sofa. I desperately needed the sofa due to company coming into town so I decided to cancel the order and find something else only to be told that it was a final sale (never told). "Too late, it is already on the way here" is what they said. Come to find out from the distributor that it takes a minimum of 8 weeks from purchase to delivery (so "two weeks" was a big lie).

C J in Brandon is very fake and will say whatever it takes to make the sale. Lisa, the district manager, will back her BFF, C J. Very rude....talks over you and interrupts. Doesn't really give a *** what you have to say.

Her BFF status is far more important than her responsibilities as a manager. Bottom line, I am so happy I have the worlds best credit card company which backed me on this and I didn't have to pay a penny.

Will never shop there again. Very unprofessional staff and poor management.

View full review
Reason of review:
Problem with delivery
Brantlee Zae
map-marker Tampa, Florida

Defective Bed, Hudson Brand

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The bedding purchased for $2000 is defective and has a concave dent on the one side after 6 weeks of sleeping on it by a 140 lb female. We went to purchase a living room set and decided to purchase a new mattress as well. Explained that we were looking at the I Comfort series as they were highly rated through Consumer Reports. The sales manager steered up to the Hudson brand, River Oak. He stated they were the same as the I Comfort and the same price. we tried the mattress in the store and it was comfortable. He kept telling us how great a product it was so we went for it. The manager also talked us into a king bed and stated it should fit our existing frame. The mattress was delivered after about 2 weeks, it did not fit the frame but was comfortable, we called the store and the manager offered to replace the bed with the original size we needed, a California king. About a week and half later we received the new bed. It fit the frame and I made it up. The bed was uncomfortable from the beginning we called the store and the sales manager said to give it a couple a weeks to "break in". Now the mattress has a dent on one side and is very uncomfortable. I wake up every morning after tossing and turning with a back ache. We called the store to try and get the mattress replaced. The manager said he could not take the mattress back as it is not a normal size and they would unable to resell it and to give it more time to "break in". We went to the store to speak with the store manager. He told us they don't have a time frame for mattress returns. He suggested we turn the mattress and try to change a sleeping positions to break the mattress in. We reluctantly agreed meanwhile the store would send someone out to check the mattress for a defect. We turned the mattress like suggested and now both my husband and myself are feeling the back pain in the morning. This is ridiculous. The people coming to check the mattress said they would contact us 48 hours before they arrived. I called them back and explained that we could be available from 1 to 5 and needed and early morning appointment. They called back and said they don't do that. They called to say they showed up and no one was available. I already informed them of the hours I would be available. They called again and stated they could not get anyone out to my home for two weeks and would reschedule. This is completely uncalled for. Hudson has been ignoring my complaint and after spending $2000 on a bed that was the not the one I was looking at and a manager's recommendation I am done. If a bed is causing back pain there is something wrong. After having the manager talk us into the wrong size bed because he doesn't know bed frames and then getting a mattress I am sure is used(going by the sales manager's words, we can't resell that size mattress)I want this bed out of my home as soon as possible and a good night's sleep. I called the store manager on 7/18/2015 at 12:00 pm and was told he was with a customer, he never returned my call. After seeing him in the store and being told to turn my mattress 360 degrees I was not surprised at no return call. They sent our a bed specialist and admitted the bed was dipping an 1 in on the concaved side but they insist it should 1 3/4 to have a defect. If the bed dips and inch after 6 weeks what will happen over time. My back and leg are seriously hurting and I am unable to sleep in the bed for waking up with pain. The manager stated this was nirmal because foam conforms to your body. But he wont admit the foam should also bounce back to its normal shape not stay indented. The district manager called and offered to "Let" me purchase another bed for a 20% discount. So it would cost be another 1800.00 plus tax on top of the 2000.00 already paid, but I could keep the defective mattress. Hudson does not have customer service they are just out to get money and screw the comsumer any way they can. 180*-419-****

View full review
Loss:
$2000
Reason of review:
Damaged or defective

Preferred solution: Full refund

3 comments
Guest

This is happening to us too. Exactly the same thing.

Mr. Hudson will not help you in anyway. We are having problems with a defective sectional couch too. Service men have been sent out, one of them said this couch is defective and they need to fix this.

No one will do anything. I would never recommend Hudson's to anyone.

Guest

I bought a River Oak 4 King Size Bed from them too. I've had it for about six months.

I weigh 165lbs and my husband around 205. Mattress has a huge camel hump right in the middle of the bed and is markedly indented where we both sleep. It took our old mattress over 8 years to show that kind of wear before we decided to shell out the money to replace it (a Serta from Rooms to Go for half the price). Your post is the first I found in my research of what kind of response to expect from Hudson's....

worst than I expected ... not a partial refund... but buy another mattress at a discount ...

are they for real>>>>???? pretty bad!

Guest

At the time of this purchase was made we made it very clear that this size mattress (Cal King) was not returnable since it is a specialty size. We offered a discounted price on a new replacement model but he declined.

We were not willing to take this back once it was delivered since there was no manufacture defects with the item. I would be willing to look into this matter again, you can contact me at nerickson@***.com

View more comments (2)
Clarke Mue
map-marker Orlando, Florida

Hudsons Furniture - Faux Leather Sectional Review from Orlando, Florida

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Oh where to start. My furniture was damaged and i was told by the claim department it would be covered to find out that they wont cover it. Called and spoke to the store manager and he assured me the furniture would be covered under the warranty and if it wasnt that he would personally take care of the matter. Well i am still waiting for him to take care of the matter. I've called several times and left messages for the manager. Still havent heard back. Very disappointed with the insurance claims department and with the manager of the store. Both told me my furniture was covered and that i would probably just get a store credit towards new furniture. Which i would be ok with. Very disappointed and i am still waiting for this wrong to be made right. Richard
View full review
Reason of review:
Damaged or defective
2 comments
Guest

My name is Noah Erickson and I am the regional manager for Hudson's Furniture. I am sorry to read about these issues you have having with the furniture you ordered. Please contact me at 407-921-**** or nerickson@***.com and I would like to try to come up with a resolution.

Clarke Mue

It was an Orlando store.

View more comments (1)
Crystel Cqg
map-marker Bethpage, New York

Hudsons Furniture Pure Balance Warranty Scam

I bought an extended warranty for a Power Recliner - the bonded leather has cracked and peeled and when I called the warranty company I was told it was not covered!! The warranty is a complete waste of money and I plan to put a formal complaint in with the Better Business Bureau as well. Consumer beware of the additional costs of a useless warranty. I paid a total of $129.95 for a warranty company that specializes in provided the most misleading coverage information in order to get you to buy.
View full review
Loss:
$670
Cons:
  • Warranty scam and defective item
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

1 comment
Guest

My name is Noah Erickson and I am the regional manager for Hudson's Furniture. I am sorry to read about these issues you have having with the 5 year replacement plan you bought that covers incidents or accidents. Please contact me at 407-921-**** or nerickson@***.com and I would like to try to come up with a resolution.

Anonymous
map-marker Palm Coast, Florida

Hudson's does not care about it's customers

Everything you have said about Hudson's is so true. They do not need to stay in business.

There policy that Hudson's cares about customers is a lie. Do not buy anything from them. If you have something that is defective they just hope you will go away. Hudson's "Word of mouth" is huge.

I was told by one of your employees it wasnt really that big of a deal. Well they were wrong.

I got legal advice and was told there is a Consumer Warranty that is backed by Government Expectation. Companies like Hudson's doesn't want you to know about it.

View full review
Reason of review:
Poor customer service
2 comments
Guest

My name is Noah Erickson and I am the regional manager for Hudsons Furniture. Please contact me at nerickson@***.com as I would appreciate the opportunity to speak to you about this experience you had with us. We strive for great customer service as we take all and every complaint very seriously.

Guest

Hi, my name is Noah Erickson and I would first off like to apologies to you about your experience with us here at Hudsons Furniture. I would love to try to rectify the situation with you if given the opportunity. Please contact me at nerickson@***.com and let us see if we can come up with a solution.

View more comments (1)
Anonymous
map-marker Orlando, Florida

Unethical Service: What to look for and how to protect yourself

Hudsons Furniture - Unethical Service: What to look for and how to protect yourself
Hudsons Furniture - Unethical Service: What to look for and how to protect yourself - Image 2
Hudsons Furniture - Unethical Service: What to look for and how to protect yourself - Image 3
Hudsons Furniture - Unethical Service: What to look for and how to protect yourself - Image 4

This company is unethical. Let me explain why. If you order a new piece of furniture chances are you will receive a used piece. If it does not arrive at your house in the original factory box, it was a returned item. I have seen them fix completely damaged items and ship it to the customer as new. I have seen them ship furniture that was previously owned as new. The customer is not aware the furniture was damaged or previously returned.

The delivery teams are trained to hide any damaged areas so the customer are not aware until it is to late. Their trailers are filthy and leak when it rains. If the furniture damage cannot be fixed or the customer saw damage during delivery, the furniture is brought back to the warehouse, fixed and shipped out to the next customer as a new piece. They will keep reshipping the refurbished furniture until someone takes it.

When I walked through the warehouse all I could hear is Nig** this and Nig** that. I never heard so many racial slurs in my life, complete lack of respect for anyone. When I looked down at one of the departments I saw mattresses with urine, mold and god knows what against furniture that was send back and going out. In the beginning of the tour, one delivery team member looked like he just got out of prison. The company should think about their appearance and have people hide their prison tattoos.

Remember this:

1. If you order anything at all, have it delivered in the original factory box unopened. If it is damaged, make sure the replacement is delivered in an unopened factory box. If not, you’re getting a refurbished piece at new customer price.

2. Inspect the piece within three days. Look at the corners. If the gloss, color or the lines does not look right…return it. Corners and legs are not most common places for damage.

3. Most of the pieces like Riverside, Cortina Collection and others will state “Quality Wood” it is not wood. Almost every thing you see is foam injected or pressed cardboard. It is very misleading. It will look and feel like wood but it is not wood.

4. Know what to pay. Take the highest marked price and take 70% away. That is what the Hudson’s paid for the piece. Negotiate from there.

5. If you buy the warranty make sure everything they tell you is in the contract. They will say anything but will not honor anything if it is not in writing.

Good luck…..

View full review
Reason of review:
Bad quality
1 comment
Guest

My name is Noah Erickson and I am the regional manager for Hudsons Furniture. Please contact me at nerickson@***.com as I would appreciate the opportunity to speak to you about this experience you had with us. We strive for great customer service as we take all and every complaint very seriously.

Anonymous
map-marker Winter Park, Florida

Wonderful Experience

I've been going from furniture company to another to find the right living room to suit my taste and comfortable as well for my family I visited Hudson's Furniture a few weeks ago and I'm glad I did because I was amazed I had a wonderful experience, I was impressed of the choices they have, the quality of the furniture they got and the service I received , the sales person was very patient with me he did stop till he made sure I picked the right furniture that suits me and my family they also offered me a free delivery while the other stores charges ,I will recommend Hudson's Furniture to everyone needs to purchase furniture.
View full review
Pros:
  • Really nice sales peeople
  • Furniture
  • Man who delivered furniture was nice and professional
Reason of review:
Good customer service
1 comment
Guest

Thank you for your business and being a Hudsons customer.

Noah Erickson

nerickson@***.com

Anonymous
map-marker Detroit, Michigan

Hudsonian Furniture

Great sales experience. Delivery another story. First attempted delivery of a bedroom set with an under the bed drawer unit was damaged so the bed was unable to be assembled. The mattress was put on the floor as requested. It is now THREE WEEKS later (local delivery) the mattress is still on the floor and we are still waiting for the re-delivery. Talked to sales associate, store mangager, district manager and all you get is APOLOGIES but no action. Apparently only warehouse is in Sanford (which may contribute to long deliveries). Unless you are willing to wait for an extended period of time and be treated like you are just a pain in their neck, go elsewhere!! I will NEVER step foot into one of their locations again. First and last purchase for me!!!!!
View full review
Reason of review:
Problem with delivery
1 comment
Guest

Hi, my name is Noah Erickson and I would first of like to apologies to you about your experience with us at Hudsons Furniture. I would love to try to rectify the situation with you if given the opportunity. Please contact me at nerickson@***.com and lets see if we can come up with a solution.

  • 1
  • ...
  • 6
  • 7
  • 8
  • 9
  • 10
  • ...
  • 16