Not resolved

Went on labor day and ordered sectional sofa and two reclining chairs. All arrived in 8 weeks (after being promised in 4 weeks).

Two reclining chairs were defective. Waited while they sent out technician who confirmed they were defective. Received a "reselect letter" spent time choosing and ordered a bed and two end tables. Promised in 6 weeks.

Didn't come until 3 days before Christmas. Chair didn't look like swatch, and had a defect in the arm. Special order, will not do anything but fix defect in arm--we are fed up with company and rue he day we went into the store. STAY AWAY.

Manager did not even apologize for our experience, argued that they could fix. Customer service said manager could authorize a return. He said he couldn't. Either someone is lying or someone doesn't know their own store policies.

Bottom line, thousands of dollars for the worst customer service ever experienced by a furniture store and defective products. Never again.

. .

Monetary Loss: $3000.

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Bought sofa 2 years ago from the Brandon Store in FL. bought protection plan which is a rip off and worthless.

Store covers for the owner and refuses to give you his phone # or even where he is located. Linda in customer service has an attitude.

Couch is getting tiny little tears in the cushion, less than 1/8 of an inch. Store claims this is normal wear and tear and won't cover the claim.

It's just my wife and I, we are in our 70's and have no pets. We take pride in everything we own.

W.Morton 863-324-4130

Do Not buy from any of the Hudson Stores.


Thank you for choosing Hudson's Furniture for your new furniture. We apologize that you are not satisfied with the quality of your new pieces. If you can please advise your direct contact information and the store you purchased from to, we will have the store manager reach out to you to resolve any issues you still may be experiencing.

to Hudson's Furniture Lake Wales, Florida, United States #757760

Store In Brandon FL says they aren't going to honor the waRRANTY.

You wonder why they are rated F by the BBB.

Now you know.

Wmorton 12-13-2013

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